HR Report

workforce statistics

We recognise that our staff are our most valuable asset.
They are loyal and committed to teamwork and quality service. They are also productive, dependable and trustworthy.
In turn, as an organisation, we strive to ensure each employee recognises their contribution to our success and that they feel valued and appreciated through our Reward and Recognition policy and program.
Elsewhere in this report is the list of staff who worked with us in 2012-2013.


We recruited 33 new staff during 2012-2013. Staff turnover remained low at 14.5% of the total workforce (including casuals), which is low compared with the community sector average.


The focus this year was to ensure service milestones, achievements and expected and desired behaviours were appropriately recognised and celebrated.
In addition to the Employee of the Month and Employee of the Year awards, we have implemented formal recognition of our long serving staff with the presentation of badges and certificates for 5, 10, and 15 years’ service at our monthly executive meetings.
Trophies are awarded at our All Staff Day.


We recently became part of the Workplaces Achievement Program and Healthy Workplaces Network.
Health and Wellbeing Co-coordinators have also been appointed to increase our promotion of various initiatives, including:
• Weekly fresh fruit baskets
• Brown Paper Bag (bring your own) lunch time information sharing sessions
• Workplace health checks and immunisations
• Workshops on Stress Management, Fit and Fuelled for Life, and Finding the Balance


In 2012-2013 we invested $98,187 in training and staff development across 121 training events, from OH&S induction courses and Driver Training to Aboriginal Family Violence and assertive outreach.
We also introduced an in-house Management 101 training program to give managers the necessary tools to be better supervisors and leaders.